These terms govern your use of StatusOwl — the marketing site at statusowl.net, the dashboard at dash.statusowl.net, the public API, the checking agents, and every status page we host. Using any of them means you accept them.
The agreement
This is an agreement between you and StatusOwl (“we”, “us”). If you are signing up on behalf of a company, you confirm you are allowed to bind that company, and “you” means the company.
Your use of StatusOwl is also governed by our Privacy Policy, which forms part of this agreement.
What StatusOwl is
StatusOwl is a hosted status page service. It publishes your service health on a page of your own — on a statusowl.app subdomain or on your own domain — and runs the uptime, TCP, certificate, domain and server-metric checks that keep that page current. It opens an incident on the page when a monitor fails repeatedly and resolves it on recovery.
What the service does today is described on this site and in the documentation. What it does not do yet is listed on the roadmap. Buy the product as it is described there, not as you expect a status page product to behave — most importantly, a failing HTTP, ping or TCP check today opens an incident on your page but does not page your team, and status pages do not have subscribers. Both are on the roadmap and neither is promised by this agreement.
We add, change and occasionally remove features. Where a change would remove something you rely on, we will give account owners reasonable notice by email.
Accounts and organisations
To use StatusOwl you must:
- Give accurate registration details and keep them current.
- Be at least 16 years old.
- Keep your credentials to yourself and your sessions secure.
- Tell us promptly if you think your account has been accessed.
Data lives inside an organisation, and members hold a role — owner, admin, billing or member — that determines what they can do. Whoever owns the organisation is responsible for who they invite and what those people do. Everything that happens under your account is your responsibility.
What you may monitor
This is the one rule we will suspend an account over without much discussion.
You may only add a monitor for an endpoint you own or are authorised to check. Adding a URL, hostname, IP address or port to StatusOwl is a statement that you have that right. Repeated automated requests to a system you do not control are a load you are putting on someone else, from our infrastructure, in our name.
You are also responsible for anything you attach to a check — credentials in request headers, request bodies, and what the endpoint does when we call it. Do not point a monitor at anything that changes state; treat every check as something that will be repeated indefinitely, from more than one address, without a human watching.
The same applies to Watch Owl, the agent you install on your own hosts: install it only on machines you administer.
Acceptable use
You agree not to use StatusOwl to:
- Check endpoints you do not own or have no authorisation to check.
- Generate load against a third party, whether or not you call it a test.
- Work around plan limits, check-frequency floors, API rate limits or quotas — including by spreading one workload across several accounts.
- Publish anything illegal, defamatory or infringing on a status page, or use a page to impersonate another company.
- Send notifications to destinations whose owners have not agreed to receive them.
- Probe, scan or interfere with StatusOwl itself, or attempt to reach another organisation’s data.
- Resell or white-label the service as your own without a written agreement with us. Running a page per customer on Scale is fine; that is what it is for.
- Reverse engineer or copy the service.
- Break the law.
Plan limits
Each plan caps status pages, monitors, team members, check frequency, data retention and dedicated checking nodes. The current numbers are on the pricing page and they are enforced in code, not by policy.
When you reach a limit the platform stops you creating more of that thing. It does not silently keep going and bill you afterwards — there are no overage charges. If you need more, upgrade; if you stop needing it, downgrade.
We may adjust the limits on the Free plan. If we lower one in a way that affects you, we will tell you first.
Billing and cancellation
Paid plans are month-to-month or year-to-year. There is no minimum term, no contract to sign, and no cancellation fee. There is also no trial: the Free plan is how you try StatusOwl, and it does not expire.
- Fees are charged in advance through Stripe, monthly or yearly depending on what you pick, and renew automatically until you cancel.
- Cancel or change your plan yourself from billing settings, through the Stripe customer portal, or by downgrading to Free. Only owners, admins and members with the billing role can do this.
- Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, then drops to Free.
- Fees already charged are non-refundable except where the law requires otherwise. If you were billed for something you did not use because of a fault on our side, email us — we would rather refund you than argue about it.
- If a payment fails we may downgrade or suspend the account after giving you notice and a chance to fix it.
- Prices can change with at least 30 days’ notice by email, taking effect at your next renewal. If you do not want the new price, cancel before it applies.
- Taxes, where they apply, are yours.
No uptime SLA
Self-serve plans carry no uptime service level agreement and no service credits. Free, Starter, Growth and Scale all work this way. If StatusOwl is unavailable, you are not owed money back under this agreement, and there is no credit process to apply to.
We say this plainly because a status page company quietly implying an SLA would be exactly the wrong kind of company. We run status pages multi-instance behind Cloudflare on infrastructure separate from your own, we publish our own status page, and we take availability seriously — but taking it seriously is not the same as underwriting it, and only one of those belongs in a contract.
If you need a contractual availability commitment, email hello@statusowl.net and we will tell you honestly whether we can offer one yet.
Your data
You own what you put into StatusOwl. You grant us only the licence we need to run the service for you: to store your content, process it, and display it on the pages and to the people you have chosen to publish to.
How we handle personal data, where it is stored, who processes it and how long we keep it is set out in the Privacy Policy, including the full sub-processor list and the per-plan retention windows.
Status pages
What your status page says is your responsibility, including anything posted automatically by a monitor you attached to it. Public pages are reachable by anyone and can be indexed by search engines.
A “private” page is unlisted: it returns a 404 to anyone without the link. It is not password-protected and it is not behind SSO. Do not put anything on one that would harm you if the URL were shared.
You can point your own domain at a page. Keeping your DNS records in place is up to you; if you remove them the certificate and the page stop working. We may display a small “Powered by StatusOwl” attribution on Free plan pages.
Third-party services
StatusOwl sends notifications through services you connect — Slack, Discord, Microsoft Teams, ntfy, your own webhook endpoint, or email. It also relies on the providers listed in the Privacy Policy. We are not responsible for their availability or their behaviour, and your use of them is governed by their terms. If one of them drops a message, that message is dropped.
Suspension and termination
You can stop using StatusOwl at any time; see Billing and cancellation for closing a paid plan, and the Privacy Policy for deleting your data.
We may suspend or close an account that breaks these terms — most likely for monitoring endpoints without authorisation, for abuse, or for non-payment. Where the situation allows it we will contact you first and give you a chance to put it right. Where it does not — an account actively generating load against a third party, for example — we will suspend first and explain afterwards.
After termination your pages stop being served and your data is deleted on the schedule in the Privacy Policy. Export anything you want to keep before you close the account.
Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT CHECKS WILL DETECT EVERY OUTAGE, THAT A CHECK WILL NOT REPORT A FALSE FAILURE, OR THAT A NOTIFICATION OR SCHEDULED REPORT WILL ALWAYS BE DELIVERED. STATUSOWL IS ONE SIGNAL ABOUT YOUR SYSTEMS, NOT A GUARANTEE ABOUT THEM.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STATUSOWL IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OR REPUTATIONAL HARM, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — INCLUDING ANY OUTAGE WE FAILED TO DETECT OR REPORT. OUR TOTAL LIABILITY FOR ANY CLAIM IS CAPPED AT WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. IF YOU ARE ON THE FREE PLAN, THAT AMOUNT IS $0.
Nothing in this agreement excludes liability that cannot be excluded by law. Some jurisdictions do not allow some of these limits, in which case they apply to the greatest extent they can.
You agree to indemnify StatusOwl against claims arising from your use of the service, your breach of these terms, or your monitoring of an endpoint you were not authorised to monitor.
Changes to these terms
We may update these terms. The date at the top of this page always reflects the current version. Material changes are emailed to account owners before they take effect. Continuing to use StatusOwl after that means you accept the new terms; if you do not, cancel and close the account.
Governing law
These terms are governed by the laws of the jurisdiction in which the StatusOwl operating entity is established, without regard to conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of the courts of that place.
We have not named that jurisdiction on this page yet, and we are not going to put a placeholder here dressed up as a decision. If you need the governing law, venue and operating entity confirmed in writing before you sign up — as most procurement processes will — email hello@statusowl.net and we will give you the current answer. This section will be filled in here as soon as it is settled.
Until then, we will try to resolve anything that comes up through good-faith discussion first, which is what we would rather do anyway.
Contact
Questions about these terms go to hello@statusowl.net, the same address as everything else. It is read by the people who build StatusOwl.